How to Use the GRHC “My Housing” Portal and Support Center
If you have submitted a GRHC housing application...
Use the GRHC “My Housing” Portal to:
- Update the information on your housing application
- Check your status on a waiting list
First-time My Housing Portal users will need to click “Register,” fill in all required fields and follow the screen prompts to complete the registration process. Your portal account will be available 24 hours after registration is submitted.
Questions about your housing application?
If you have a question about your housing application, your waiting list status or GRHC housing programs, please visit our online Support Center and open a support ticket:
- From the GRHC Support Center home page, click “Open a New Ticket.“
- Enter your contact information and select “I am an applicant” from the “Help Topic” dropdown menu.
- Complete all required fields and click “Create Ticket.” Please note your ticket number.
GRHC staff do their best to respond to support tickets within 48 hours. You can check the status of an open support ticket by clicking “Check Ticket Status” from the Support Center home page or menu bar; please note that you will need your ticket number to use this feature.
Get help by phone
GRHC staff are available to answer your questions Monday through Thursday between 8:00 a.m. and 5:00 p.m., and Friday between 8: a.m. and noon at (616) 235‑2600.
If you are a current HCV Program participant...
Use the GRHC Support Center to:
- Upload your Annual Recertification paperwork or ask questions about your recertification.
- Report an income change.
- Add or remove a family member from your voucher. You can upload the required Move-In Approval Request or Move-Out Approval Request at the time you submit your support ticket.
- Start the paperwork needed to move to a new unit with your voucher assistance. You can upload the required “Intent to Vacate–30-Day Notice” form at the time you submit your support ticket.
- Start the paperwork needed to move or “port” out of the area with continuing voucher assistance.
- Brochure that explains Housing Choice Voucher portability
- Portability Request Form - Contact your HCV Coordinator
How to open a support ticket:
- From the GRHC Support Center home page, click “Open a New Ticket.“
- Enter your contact information and select “I am a participant (voucher)” from the “Help Topic” dropdown menu.
- Complete all required fields and click “Create Ticket.” Please note your ticket number.
GRHC staff do their best to respond to support tickets within 48 hours. You can check the status of an open support ticket by clicking “Check Ticket Status” from the Support Center home page or menu bar; please note that you will need your ticket number to use this feature.
Get help by phone
GRHC staff are available to answer your questions Monday through Thursday between 8:00 a.m. and 5:00 p.m., and Friday between 8: a.m. and noon at (616) 235‑2600.
If you live in a GRHC housing development*...
Use the GRHC Support Center to:
- Make a maintenance request (submit a work order).
- Report an income change.
- Upload your Annual Recertification paperwork or ask questions about your recertification.
- Get answers to questions about your rent.
*GRHC agency-owned housing developments include Adams Park Apartments, Antoine Court Apartments, Campau Commons Apartments, Creston Plaza Apartments, Hope Community, Leonard Terrace Apartments, Mount Mercy Apartments, Ransom Tower Apartments, Scattered Sites and Sheldon Apartments.
How to open a support ticket:
- From the GRHC Support Center home page, click “Open a New Ticket.“
- Enter your contact information and select “I am a resident (GRHC property)” from the “Help Topic” dropdown menu.
- Select the appropriate property from the “Development” dropdown menu.
- Complete all required fields and click “Create Ticket.” Please note your ticket number.
GRHC staff do their best to respond to support tickets within 48 hours. You can check the status of an open support ticket by clicking “Check Ticket Status” from the Support Center home page or menu bar; please note that you will need your ticket number to use this feature.
Get help by phone
If you have an emergency maintenance need or would simply prefer to speak with staff directly, please phone your building’s Asset Management office; office hours for non-emergency needs are Monday–Thursday 8:00 a.m. to 5:00 p.m., and Friday 8:00 a.m. to noon:
Adams Park Apartments: (616) 235‑2865
Antoine Court Apartments: (616) 588‑8391
Campau Commons Apartments: (616) 235‑2879
Creston Plaza Apartments: (616) 235‑2646
Hope Community: (616) 235‑2600
Leonard Terrace Apartments: (616) 235‑2890
Mount Mercy Apartments: (616) 235‑2843
Ransom Tower Apartments: (616) 235‑2881
Scattered Sites: (616) 235‑2879
Sheldon Apartments: (616) 235‑2860